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FAQ

 
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WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, tax, or unexpected labor do occasionally happen.

DO YOU WORK WITH CONTRACTORS? I work with the contractors hired by the client. I love working with other design professionals to create your custom space. Ivory & Bone Interiors does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.

HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project.

HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 3 days for review upon which to either accept or decline the item(s). If you accept, full payment is required to place an order.

CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. Custom orders are nonreturnable. Requests for returns and cancellations will be billed hourly. Design Fees and reimbursable expenses are nonrefundable, even when associated with a return or cancellation.

WHEN ARE PAYMENTS DUE? Proposals are due with payment within 7 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will be charged a 10% late fee and all work will cease until invoice is paid.

WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE ROOMS? Since I work hourly, increasing the scope is not a problem. However, if work is discontinued for over 1 month, another 20 hr. advance will be required in order for a new project to begin.

WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.

IVORY & BONE INTERIORS WHAT ABOUT BUDGET? Having a clear budget is very important for the project running smoothly and for your expectations to be met. We will work inside your budget parameters, but ultimately it is up to the client to keep themselves on budget.

HOW ARE ITEMS DELIVERED? Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Ivory & Bone Interiors go into a licensed, bonded, insured and climate controlled warehouse awaiting installation. It it our policy to not deliver items to client’s homes directly or in multiple trips, this allows for the “big reveal” and helps minimize issues. Clients are responsible for all shipping, storage, & delivery fees. If client wishes for items to ship to his or her home directly, client is responsible for overseeing the delivery and inspection of each item.